My Working Area
Problem Management
As Problem manager manage calls, Manage and report on the status of tasks needing completion following problem calls. Actively participate in problem calls to ensure ‘out of the box’ thinking and partnership from all parties to improve quality.
Change Management
As part of change management, Manage and report on the status of tasks needing completion following change calls. Actively participate in change calls to ensure ‘out of the box’ thinking and partnership from all parties to improve quality.
Pager Duty
Manage day-to-day operations, participation in ITIL processes (change, asset, etc) as they relate to end-user support. Highly focused on automation of processes to reduce or eliminate manual tasks. Drive daily problem & incident management success from detection to resolution. Evaluation of current processes, technology, and organizational skills to identify areas of improvement. Manage users and there roles / permissions / policies.
Service Now
Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports. Create, maintain and enhance team Dashboards and reporting, including scheduled reports. Maintain Forms, Reports, Views, Workflows, Groups and Roles. Configure User Accounts, Groups and Roles. Create custom Roles where necessary. Stays current on ServiceNow products and applicable integrated technologies.
Power Bi
Identify business requirements in the context of BI and create data models to transform raw data into relevant insights. Using Power BI, create dashboards and interactive visual reports. Analyze data and display it in reports to aid decision-making. Create, test, and deploy Power BI scripts, as well as execute efficient deep analysis.
Office Administration
As the Administrative officer looks after all office equipment for maintenance keep record in the logbook. Manage salary/loan of staff. All accounts and cash flow and further made entries in the database. Keep track of all the activities of the office.
Website Design & Development
As a WordPress developer, I work on different WordPress projects and complete the given tasks given by the administration. I design responsive WordPress websites using Elementor page builders.I can add data to simple websites & e-commerce websites.
System Administration
As a System Administrator i can manage Windows Servers, clients systems. Taking backups, Trouble shooting the client machines. Manage active directory, assign users roles. Manage database. Train office staff or help customers.